Response time

Hours of Operation

ICT is staffed during normal University hours (Monday - Friday 8:30-5pm during the fall and spring, 8-4:30 in the summer). There is no 24 hour or holiday staffing. ICT staff may be available for events if discussed and approved by ICT in advance.

Response to Service Requests

ICT will respond to service requests within four hours under normal circumstances. Responses may be delayed when there are system problems or during periods of very high demand (start of the semester, finals week).

A response may include:

What is an emergency?

The only situation for which ICT endeavors to provide immediate response is presenters in electronic classrooms (Eggers 010, 032, 070, 111, 133 and Maxwell 110, 111, Max Aud) who cannot get presentation equipment to function. This is not a guaranteed response as it depends on the availability of ICT staff at the time of failure.

How do I obtain immediate assistance?

Call Classroom Presentation Services (x5660) for assistance. They will assist with operational problems and contact ICT staff directly for computing related problems.

What about other critical issues?

For other critical issues, you should email This email address is being protected from spam bots, you need Javascript enabled to view it or call 443-3847. ICT monitors the queue during the normal work day and will respond as soon as possible. You may call 443-4742 to speak with ICT administrative staff who may page someone if they judge the situation to warrant it.